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Household Reuse and Recycling Centres

In October 2015, the Partnership awarded a contract to Veolia to manage the six Household Reuse and Recycling Centres (HRRCs) – more commonly known as ‘the tip’ – located across the four Partner Boroughs.

On behalf of the Partnership, Veolia is responsible for:

The Partnership monitors the contract with Veolia using three key performance indicators:

Information about your local HRRC, including location, opening times and what materials you can recycle/dispose of there, are available from your local council’s website:

croydon

kingstonmertonsutton

 

 

 

 

Customer satisfaction

The HRRC Contract requires customer satisfaction levels of 80% or above.  Regular satisfaction surveys take place across the six sites to measure satisfaction levels with the sites and ensure this target is being met.  The surveys have been taking place on a rolling basis since July 2016, lasting two weeks at each site.

In the interests of transparency and public accountability, the results of the surveys are available for members of the public to download and view:  Results of HRRC customer satisfaction surveys July 2016 – March 2019 (pdf file)