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Residents love their local Recycling Centre

September 1, 2017

Residents in the four London boroughs of Croydon, Kingston, Merton and Sutton are very satisfied with the services provided at their local Household Reuse and Recycling Centres.

A survey of more than 6,700 site users over the last 12 months has revealed that:

There are six Household Reuse and Recycling Centres (HRRC’s) located across the four boroughs.  All are operated by Veolia on behalf of the South London Waste Partnership.

Councillor Jill Whitehead, Chair of the South London Waste Partnership Joint Committee said:

“This is really fantastic news – local people are clearly very happy with the way their local HRRC is being run.  That is certainly good to know and this feedback is vital in ensuring we continue to provide high quality services to our residents by identifying site-specific issues and dealing with them quickly.   This very proactive approach to contract management is paying dividends as not only is satisfaction high, but it has also improved over the 12-month period.”

Christine Stacey, Contract Manager for Veolia in South London, added:

“We are delighted with these findings as we have made a significant investment in improving these sites; Purley Oaks HRRC in Croydon being an example.  We can see that these changes have been popular with site users and we’ll continue to conduct the surveys with residents to ensure we take on board feedback that will drive further improvements.”


Notes to Editors